🔒 Privacy Policy
Heity Store ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us while shopping on heitystore.shop.
Information We Collect
- Name, phone number, and delivery address provided at checkout.
- Email address, if you sign up for an account or our newsletter.
- Order history and basic browsing activity on our website.
How We Use Your Information
- To process, confirm, and deliver your Cash on Delivery orders.
- To contact you via phone or WhatsApp regarding order status.
- To send occasional offers or deals, only if you have subscribed.
Data Protection
We do not sell or rent your personal information to third parties. Your details are only shared with our delivery/courier partners to complete your order.
🔒 Our Commitment To You
✓ We never sell or rent your information to anyone.
✓ Your phone number is used only for order confirmation.
✓ Order data is stored on secure, access-controlled servers.
✓ You can request your data be deleted anytime via WhatsApp.
📄 Terms & Conditions
By placing an order on Heity Store, you agree to the following terms:
- All products listed are subject to availability. In rare cases, an order may be cancelled if a product is out of stock, and you will be informed.
- Prices shown are in Pakistani Rupees (PKR) and may change without prior notice.
- Product images are for representation; slight variation in packaging is possible.
- Orders are only confirmed once submitted through checkout or WhatsApp with correct contact details.
- Heity Store reserves the right to refuse or cancel any order suspected of being fraudulent or abusive.
🚚 Shipping Policy
We deliver nationwide across Pakistan, including Punjab, Sindh, KPK, Balochistan, Azad Kashmir, and Gilgit-Baltistan.
- Delivery Time: 2–3 working days on average. Lahore, Karachi, and Islamabad usually receive orders within 1–2 days.
- Shipping Cost: Free shipping on every order — no minimum purchase required.
- Tracking: You can track your order anytime using the "Track Order" page with your Order ID.
- Delays: Weather, holidays, or courier disruptions may occasionally extend delivery time slightly.
🔄 Return & Refund Policy
Customer satisfaction matters to us. Please review our return terms below.
Eligibility for Return
- The item must be reported within 3 days of delivery.
- The product must be unused, sealed, and in its original packaging.
- Returns are accepted only if the item arrived damaged, leaking, incorrect, or sealed incorrectly.
How to Request a Return
- Message us on WhatsApp at 0347-6906836 with your Order ID and a photo/video of the issue.
- Our team will review and confirm a free replacement or refund within 24–48 hours.
Refunds
Since payment is Cash on Delivery, approved refunds are processed as a free replacement in most cases. Where a replacement isn't possible, the refund is arranged via bank transfer or Easypaisa/JazzCash.
Non-Returnable Cases
- Change of mind after the product has been used or the seal has been opened.
- Requests made after the 3-day window has passed.
💳 Payment Policy
Heity Store currently offers Cash on Delivery (COD) only, across all of Pakistan.
- No advance payment is required to place an order.
- You pay the courier in cash when your parcel is delivered to your doorstep.
- We recommend checking the parcel before making payment.